Avenorm Address: 36 Bagrationi Street, Batumi, Georgia 6000 Phone / WhatsApp: +357 96 479305 Email: info@avenorm.

Avenorm aims to keep refunds fair and transparent.

1. Booking Confirmation

A booking is confirmed only after successful payment.

2. Refund Requests

Customers may request a refund by contacting Avenorm using the contact details provided on the website.

3. Discretionary Refunds

Avenorm may approve full or partial refunds at its discretion, depending on the booking status, timing, operational commitments, and costs already incurred.

4. Duplicate or Incorrect Payments

If a customer makes a duplicate payment or is charged incorrectly, Avenorm will review and correct the issue as appropriate.

5. Non-Attendance / Late Arrival

If a customer fails to attend or arrives too late for the scheduled departure, a refund is not guaranteed and will be reviewed case by case.

6. Operational Changes

If Avenorm cancels a trip or cannot provide the booked service, Avenorm may offer a refund, partial refund, rescheduling option, or credit, depending on the circumstances.

7. Refund Processing

Approved refunds are issued to the original payment method where possible.

IMPORTANT:

Do not promise instant refunds.

Do not promise automatic refunds.

Do not state guaranteed refunds in all cases.

Keep refunds manual and review-based.

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