Avenorm. Address: 36 Bagrationi Street, Batumi, Georgia 6000 Phone / WhatsApp: +357 96 479305 Email: info@avenorm

1. Introduction

At Avenorm., your privacy matters to us. This Privacy Policy explains what personal data we collect when you visit our website or book our services, how we use it, who we share it with, and what rights you have in relation to it.

By using our website or submitting a booking, you agree to the collection and use of your data as described in this policy.

2. Who We Are

We are Avenorm., a local experience and tour coordination company based at 36 Bagrationi Street, Batumi, Georgia 6000. We are the data controller for all personal information collected through our website and booking processes.

3. What Data We Collect

We collect the following personal data:

Booking & Contact Information

Full name

Email address

WhatsApp number and/or phone number

Country of origin or residence

Booking details (experience type, dates, group size, preferences)

Special requirements or health information you voluntarily provide

Communication Data

Messages, enquiries, and feedback submitted via our contact form, email, or WhatsApp

Technical & Browsing Data

IP address, browser type, device type, pages visited, and time spent on our website

This data is collected automatically via cookies and analytics tools

4. How We Use Your Data

We use your personal data for the following purposes:

Booking management — to process, confirm, and coordinate your experience

Communication — to send booking confirmations, itinerary details, meeting points, and updates

Receipts & invoicing — to issue payment confirmations and receipts

Service improvement — to understand how visitors use our website and improve our offerings

Marketing — to send you information about our experiences or promotions, only with your explicit consent. You may opt out at any time.

We will never use your data for any purpose not listed above without your prior consent.

5. Legal Basis for Processing

We process your personal data on the following legal grounds:

Contract performance — to fulfil your booking and deliver the service you have paid for

Legitimate interests — to improve our services and communicate relevant information

Consent — for marketing communications, where you have actively opted in

6. Who We Share Your Data With

We do not sell, rent, or trade your personal data with any third party. We may share limited data with the following trusted service providers solely for the purpose of delivering our services:

Payment processors — to handle transactions securely

Communication tools — to manage WhatsApp and email communications

Analytics tools — to understand website usage (anonymised where possible)

All third-party providers are required to handle your data securely and in accordance with applicable data protection laws.

7. Data Retention

We retain your personal data for up to 2 years from the date of your last interaction with us, unless:

You request deletion of your data before that period

Legal, regulatory, or accounting obligations require us to retain it for longer

8. Your Rights

You have the following rights in relation to your personal data:

Access — request a copy of the data we hold about you

Correction — request that inaccurate or incomplete data is corrected

Deletion — request that your data is deleted ("right to be forgotten")

Restriction — request that we limit how we process your data

Objection — object to processing based on legitimate interests, including marketing

Portability — request your data in a portable format

To exercise any of these rights, contact us at [email] or via WhatsApp at +357 96 479305. We will respond within 30 days.

9. Cookies

Our website uses cookies — small text files stored on your device — for the following purposes:

Essential cookies — required for the website to function correctly

Analytics cookies — to understand how visitors use our site (anonymised data)

Preference cookies — to remember your settings and choices

You may disable cookies at any time via your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

10. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

11. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal data from children under 13. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it.

12. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be published on this page with the updated date shown at the top. We encourage you to review this page periodically.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: Avenorm. 36 Bagrationi Street, Batumi, Georgia 6000 Phone / WhatsApp: +357 96 479305 Email: info@avenorm

© 2026 Avenorm. All Rights Reserved.